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Hotel & Hospitality Terms

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Instructions: Check in to the world of hotel and hospitality vocabulary used across the travel industry

  1. 1.

    In hotel terminology, what does 'concierge' refer to?

    A
    A hotel staff member who assists guests with information, reservations, and special requests
    B
    A room cleaner
    C
    The hotel manager
    D
    A bellhop
  2. 2.

    What does 'all-inclusive' mean in the hotel industry?

    A
    All rooms include a balcony
    B
    A package where meals, drinks, activities, and often entertainment are included in the room price
    C
    Everyone is welcome to stay
    D
    The hotel has all room types
  3. 3.

    In hotel language, what is a 'suite'?

    A
    A set of connected rooms, typically including a separate sitting area or living space
    B
    A candy left on the pillow
    C
    The smallest room available
    D
    A sweet deal on a room
  4. 4.

    What does 'turndown service' mean in a hotel?

    A
    Reducing the room rate
    B
    An evening service where staff prepare the room for sleeping by folding back the bedding
    C
    Turning down the lights at night
    D
    Refusing a guest's request
  5. 5.

    In hospitality, what is 'RevPAR'?

    A
    Revenue Per Available Room — a key metric measuring hotel financial performance
    B
    A guest reward program
    C
    A type of room rating
    D
    A type of reservation
  6. 6.

    What does 'comp' mean in hotel and hospitality?

    A
    A complaint
    B
    A competition
    C
    A computer system
    D
    Complimentary — given free of charge as a courtesy or promotion
  7. 7.

    In hotel terminology, what is 'check-in time'?

    A
    When staff arrive for work
    B
    The earliest time a guest can occupy their room, typically in the afternoon
    C
    When breakfast is served
    D
    When the hotel opens
  8. 8.

    What is a 'bellhop' (or 'bellboy') in a hotel?

    A
    A security guard
    B
    The hotel's maintenance worker
    C
    A front desk clerk
    D
    A staff member who carries guests' luggage and escorts them to their rooms
  9. 9.

    In hospitality, what does 'amenities' refer to?

    A
    Room rates
    B
    The hotel rules
    C
    Features, services, and extras provided for guest comfort, such as toiletries, Wi-Fi, and pools
    D
    The hotel's penalties
  10. 10.

    What is a 'boutique hotel'?

    A
    A budget hotel
    B
    A hotel chain
    C
    A hotel with a gift shop
    D
    A small, stylish hotel with a distinctive character, unique design, and personalized service
  11. 11.

    In hotel terminology, what does 'rack rate' mean?

    A
    The rate for luggage storage
    B
    The standard published room rate before any discounts are applied
    C
    The room upgrade fee
    D
    The discounted price
  12. 12.

    What is 'valet parking' at a hotel?

    A
    Covered parking only
    B
    Parking in a valley
    C
    A service where staff park and retrieve guests' vehicles for them
    D
    Free parking
  13. 13.

    In the hotel industry, what does 'occupancy rate' measure?

    A
    The number of guests per room
    B
    How full the restaurant is
    C
    The percentage of available rooms that are occupied at a given time
    D
    How many staff are on duty
  14. 14.

    What does 'half board' mean in hotel accommodation?

    A
    Half the normal price
    B
    A rate that includes breakfast and one other meal, usually dinner
    C
    A shared room
    D
    A room with a partial view
  15. 15.

    In hospitality, what is a 'loyalty program'?

    A
    A rewards system where returning guests earn points or perks for repeat stays
    B
    A complaint resolution process
    C
    A staff training program
    D
    A contract with the hotel

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